Enter a Support Ticket
To create a new support ticket, login to the CommunityForce Client Support Portal and click the Submit a request button in the header bar.
The below form will appear.
New Ticket Field Descriptions:
Ticket Title: Provide a brief title for the issue or question you are submitting. Be as specific as possible. For example, if you are experiencing an issue with
Priority: Select a value from the dropdown that reflects the urgency of your issue or question. Use the following information as a guideline for selecting the most appropriate priority.
- Low - You are still able to navigate and complete actions throughout the system.
- Medium - The issue you are experiencing is preventing you from completing tasks related to the issue.
- High - The issue must be resolved before you can complete any tasks within the system.
- Urgent - Your site is down and you are unable to login and work.
Community Force Site URL: Please provide the full URL used to access your CommunityForce site.
Application/Form Name: If the issue is directly related to a specific application form, please provide the full name of the application.
Product: Select the site on which you are experiencing the issue: Scholarship or Grant.
Problem Area: Specify the area where the problem is: Applicant portal,Reviewer portal, Recommender portal..
Area of Assistance: Categorize the issue by selecting the applicable value from the dropdown, i.e., Product Enhancement Request, Reports, Billing, etc.
Business Impact:Briefly describe how this issue is affecting your daily operations.
Request Summary: Please provide as many details as possible about the issue or question. Be sure to include screenshots as needed. You can also attach a file if necessary.
Call back Name: Please provide the name of the contact assigned to answer questions or receive updates about this issue.
Call back Number: Please provide the best phone number where we can reach you if we need additional information from you. Be sure to include your area code.
How to reproduce?: Provide a list of the steps you followed prior to the issue occurring. Include the screen name and button label or icon descriptions, as needed.
Operating System: Select the operating system for the device on which you experienced the problem or the question arose.
Browser: Select the internet browser you were using when you experienced the problem or the question arose.
Attachments: You can attach the file ( screenshot/screen recording )of the area of assistance.
Click Submit to create the ticket and our support team will be notified.